Shipping & Returns

Back Orders

If your item is not in stock, we will back order for you. If the product will be out of stock for more than 3 weeks, you will always be emailed or telephoned and given the option to cancel your order if you would rather not wait.

Returns Policy

We are confident that you will be pleased with each product that you order from us. Should you for any reason not be satisfied, we will refund or exchange any product you send back to us within 7 days. Unfortunately postage is non-refundable, unless the product is faulty/damaged. Please ensure that the package is wrapped securely and for your protection we recommend using a recorded delivery service. Regrettably, we cannot take responsibility for returned goods lost in transit. 

Please enclose your name, address and reason for return along with your products, and send to:

Lacrème Beauté, 14 Windsor Court, Moscow Road. London W2 4SN. 

We aim to handle your returns within 7 working days of receiving the goods.

If you have not purchased your Lacrème Beauté product via this website or directly from us, please contact the retailer where you purchased the product and seek a refund/exchange from them directly.